Company Information

History

1975

Monroe Ambulance is established. In the beginning, there were 15 employees and three vehicles. Monroe Ambulance becomes the official EMS provider for the Rochester Red Wings and still is today.

1982

Monroe Ambulance is awarded the contract to provide emergency service to the city of Rochester. Monroe Ambulance also expands its service and places three mobile critical care units in service. These units provide sophisticated Advanced Life Support (ALS) treatment to the patient, prior to arrival at the hospital. Monroe Ambulance joins with Strong Memorial Hospital to provide transportation for critically ill, pre-mature infants. Monroe has ambulances custom made, making it the only company in the area equipped to handle these delicate transports.

1986

Monroe Ambulance employees Peter Bonadonna and Charles Bement are recognized in Albany by the New York State EMS Council for excellence in clinical and didactic skills and also for work performed in the line of duty.

1988

Monroe Ambulance pioneers the use of cellular phones. Paramedics were able to speak with, and to send an electrocardiogram to, the physicians at Strong Memorial Hospital from the home of a patient that had collapsed.

1989

Monroe Ambulance institutes Medic 42 through the selfless efforts of Gary and Judyann Johnson, who brainstormed the idea. Medic 42 provides ALS service to the west side of Monroe County and gains widespread recognition.

1990

Monroe Ambulance and Medic 42 receive the prestigious honor of becoming the New York State EMS Council's choice as "EMS Agency of the Year", in recognition of countless lives saved. Monroe Ambulance starts ALS coverage in Livingston County.

1991

Monroe Ambulance enters into mutual aid agreements with suburban volunteer ambulance corps. This helps the volunteer agencies maintain 24-hour ambulance service. Monroe Ambulance and Independent Living for Seniors team up. This unique program, sponsored by Rochester General Hospital, allows individuals needing daily care to continue to live at home. Monroe Ambulance provides daily transportation for these residents to enable them to remain independent.

1992

Monroe Ambulance is recognized as one of the Greater Rochester Chamber of Commerce's top 100 businesses. Monroe Ambulance's Medics on Bikes Team program begins operation. Medics on Bikes has provided area residents with rapid response, on-site ALS and/or BLS care at special events that attract large crowds. Equipped with first-line medications and a cardiac monitor/defibrillator, our paramedic and EMT ride in tandem throughout the event site, providing quality emergency medical care to those in need of assistance. In the event of an emergency, we can provide Advanced Life Support or Basic Life Support, stabilizing the patient while waiting for our transport ambulance crew. When seconds can mean the difference between life and death, the rapid response of our Medics on Bikes gives us an advantageous approach to EMS at sites with limited ambulance access. Medics on Bikes has also continued our commitment to community education through staff participation in a local youth bicycle program, and has provided bicycle helmets to needy children.

1993

Monroe Ambulance was awarded the Monroe County contract in 1993 and has been providing ambulance services to County agencies (such as the County Jail and Monroe Community Hospital) since that date. Monroe Ambulance targets its objectives of implementing Total Quality Management (T.Q.M.) - an assurance that quality patient care is a priority. Monroe Ambulance's management undergoes change. The Board of Directors is established and begins spearheading the advances of Monroe Ambulance and Monroe Medi-Trans. Throughout the years, Eileen's three children have learned the business from the bottom up. Today, two serve as the company's Vice Presidents and all sit on the Board of Directors. The Board consists of: Cheryl Fowler, Chief Financial Officer; Tom Coyle, Vice-President; Tim Coyle, Vice-President and Director of Transportation, and Eileen Coyle, President. Monroe adopted its mission statement, which is: "Monroe Ambulance is dedicated to medical services and education. We maintain a commitment to excellence in the delivery of responsible, professional, caring and affordable service.

1994

Monroe Ambulance places Medic 79 in service in Livingston County to provide A.L.S. coverage to the northern half of the county. This is a continuance of Monroe Ambulance's policy to supplement services for volunteer agencies. Emergency Health Care Facility Bus Service Monroe Ambulance's Emergency Health Care Facility Bus Service is placed in operation. Much like a mobile hospital on wheels, our Emergency Health Care Facility Bus currently serves as a vital command post at special events including the Lilac Festival or at incidents requiring a command center. Inside the bus is a rehabilitation center, a treatment area as well as office space for logistical planning during a Mass Casualty Incident.

1995

Monroe Ambulance meets the increased demands of the Emergency Medical Service. Our ambulance fleet doubles in size and Medic 42 begins being stationed in the Brockport Fire Station. Monroe Ambulance installs state of the art Computer Aided Dispatch (CAD) system. This enables Monroe to expedite service to our rapidly growing call base. Monroe Ambulance employees, Donna Ranaletta and Mike Molnar, receive commendations from Monroe County Executive, John Doyle, for service performed above and beyond the call of duty during a major county disaster involving a gasoline tanker explosion. Monroe Ambulance is awarded the Strong Children's Medical Center's (S.C.M.C.) pediatric ground transportation contract. Monroe will provide transportation for the S.C.M.C. Pediatric Transport Program, covering the entire Finger Lakes Region, 24 hours a day. This is a service Monroe still proudly provides today.

1996

Monroe Ambulance joins with LeBeau Productions to provide E.M.S. coverage for multiple events. LeBeau Productions promotes several local festivals including the Lilac Festival and the Park Avenue Festival. Monroe Ambulance becomes the official E.M.S. provider for Frontier Field. In addition to remaining the Rochester Redwings' E.M.S. provider, Monroe becomes the proud provider of Rochester's soccer team, the Raging Rhinos.

1997

Jacqueline Coates, Monroe Ambulance's Training Coordinator at the time and recipient of the 1997 MLREMS Council EMS Educator of Excellence Award, receives the prestigious New York State EMS Educator of Excellence Award at the Vital Signs Conference in Albany, NY. Having been invited by the NYS Department of Health to be a guest speaker at this conference in 1992, this state-level award recognized her outstanding performance and excellence in teaching and educational administration/coordination.

1998

Monroe Ambulance wins the Safety Council of Rochester's "Distinguished Service Award". This award recognizes President Eileen Coyle's accomplishments as well as Monroe Ambulance's significant contributions to the Emergency Medical Services profession. Building upon the success of Medic 79 in Livingston County, Monroe Ambulance begins operation of Medic 80/Medic 81 in Wyoming County in June 1998. Headquartered at Wyoming Community Hospital in Warsaw, NY, this unit provides secondary response for ALS Flycar, ALS Ambulance, and BLS Ambulance service to the residents of Arcade, Attica, Bennington, Bliss, Castile, Clarendon, Cowlesville, Fillmore, Gainesville, Harris Corners, North Java, Pavilion, Perry, Pike, Silver Springs, Strykersville, Warsaw and Varysburg. Monroe Ambulance provides ALS stand-by coverage for the Tops International Airshow at the Greater Rochester International Airport. Operating out of two Emergency Health Care Facilities, our crews provide on-site ALS care to those in need of assistance and rapid EMS response using Monroe's golf cart and the Medics on Bikes Team. Dr. Steven Salhanick of Strong Memorial Hospital becomes Monroe Ambulance's Emergency Medical Director.

1999

Medic 37 Program: Program History. The Medic 37 Program was developed and started in the middle of November 1999. The unit was developed to help Monroe Ambulance better serve the volunteer ambulance corps and Advanced Life Support units on the East side of Monroe County. Medic 37's primary responsibility is to provide paramedic services to the communities in the South East Quadrant (East Rochester, Penfield, Perinton, and Pittsford). On occasion, Medic 37 will respond in to the North East Quadrant (Union Hill, Webster, and West Webster) and into the western region of Wayne County (Macedon, Ontario, Walworth, and Williamson). Medic 37 is housed at the Penfield Fire Co., Station #1, located at 1838 Penfield Road in the Four Corners of Penfield. Monroe Ambulance has taken the initiative over the last few years to develop the only Advanced Life Support for Hazardous Materials program in western NY. The team, consisting of members who have been trained in toxicology, hazardous materials, and WMD above the paramedic curriculum responds with the Monroe County Haz-Mat Team to all major incidents. The team members carry antidotes for toxins routinely encountered in Haz-Mat team operations. They function in a support capacity for the county Haz-Mat team during routine operations providing vital signs monitoring and rehab. When a Haz-Mat member is injured or exposed, the Tox-Medics work in conjunction with several emergency room attending physicians as well as toxicologists to quickly and appropriately manage the patient.

2000

Lara C. Coyle, our Director of Patient Accounts/Contract Coordinator, is honored as the United New York Ambulance Network (UNYAN) Outstanding Employee of 2000. Along with employees of each member company, she was presented with a plaque at the EMS Lobby Day banquet on Monday, April 10, 2000 by Assemblyman Joseph Morelle. Lara was recognized for her outstanding job proficiency, great attitude and professionalism. Since September of 1992, Lara has excelled in her position, combining the ability to expertly manage our current contacts with her dedication to go above and beyond in exploring potential service opportunities. She also manages our busy billing office and oversees 15 full and part time staff within her department. Monroe Ambulance continued its commitment to EMS excellence in Wayne County through the creation of Medic 8801. Headquartered at Sodus Hospital, Medic 8801 provided this area with BLS/ALS support, as well as employing several people from the local community. Monroe's 25th anniversary. The color of the ambulances were changed, and also the lettering.

2001

Kudos to Don Singer, Shawn Rose, Rich Barner and Dennis Joy (Dispatcher) - GREAT JOB! Thank you for going above and beyond the call of duty in saving eight lives at a house fire on Smith Street on the morning of Tuesday, July 17th, 2001 - from all of us!

Congratulations to Inger Hurley, for her award from the United New York Ambulance Network! Inger was honored as UNYAN Outstanding Employee of 2001. Along with members of other ambulance companies, she was presented with a plaque at the EMS Lobby Day in Albany, NY on Monday, April 23rd, 2001. This award was presented to her by Senator James Seward. Inger has been recognized for her conscientiousness, hard work, and excellent job performance as our Financial Accounts/Human Resources Representative. Since January of 1993, Inger has kept everything running smoothly and has been a good representative for the company when working with outside agencies. We are very proud of her and want to give her a big "Congratulations!" from all of your friends and co-workers at Monroe Ambulance. Monroe Ambulance continues to serve those individuals who need alternative transportation by incorporating stretcher van service. This service allows special need people to be transported to various destinations without the expense of a full ambulance, and without the need of any medical personnel. Eileen Coyle, Founder, President and CEO of Monroe Ambulance, earns the Top Adult Fundraiser Award from the Greater Rochester Chapter of the March of Dimes for raising over $2,500.00 in the 2001 Rochester WalkAmerica for Babies, the organization's single largest annual fundraising event. Eileen also served as the 1999-2000 WalkAmerica Chairperson. Under her leadership, the Rochester Walk grew over 100% and raised over $100,000.

Eileen Coyle, President/C.E.O., Monroe Ambulance, Rochester, NY Honored With the National Association of Women Business Owners' 2001 Active Community Entrepreneur Award On October 30th, 2001, Rochester's Chapter of the National Association of Women Business Owners (NAWBO) honored Eileen Coyle, President and C.E.O of Monroe Ambulance, through awarding her the 2001 Active Community Entrepreneur (ACE) Award at the Fifth NAWBO Gala Luncheon, held at the Rochester Riverside Convention Center. This prestigious recognition is awarded annually to a successful Rochester business owner who embodies, through her ingenuity and talents, what it takes to own and operate a business, and who also dedicates time to volunteerism in the local community. Eileen's tireless dedication to the ownership and operation of Monroe Ambulance, Rochester's only locally-owned and family operated ambulance company, over the last 26 years exemplifies her commitment to the highest quality customer service and patient care. Utilizing her enthusiasm and exceptional business values, Eileen maintained the company through many years of changes the industry has undergone while supporting her employees in being instrumental in the EMS field in the region (communication and EKG transmission via cellular phones in 1988, first to use needle thoricitisis in the field). Monroe has grown through many challenges into an innovative company of over 190 employees and 35 vehicles, and has earned many honors under her leadership, including the 1990 New York State Agency of the Year Award. Adding to Eileen's extensive professional involvements (including the United New York Ambulance Network, the Alliance for Independent Medical Services, the Monroe Livingston Regional EMS Council and the Society for Total Emergency Preparedness), Eileen's phenomenal desire to help others has included membership on a lengthy list of local non-profit Boards and committees, including the Women's Foundation of Genesee Valley, the Greece Chamber of Commerce, Gilda's Club of Rochester and the Rochester Chapter of the March of Dimes (with whom she served as Chair of the WalkAmerica for Babies in 1999 and 2000). Eileen's varied professional and community activities, in addition to her personal commitment to patient care and high quality customer service, have demonstrated her endless dedication to EMS and to caring for others. We at Monroe Ambulance congratulate Eileen for this prestigious award and wish her all the best!

Dr. Terry Fairbanks of Strong Memorial Hospital is named as Monroe Ambulance's new Emergency Medical Director.

2002

Monroe Ambulance becomes the first ambulance company in Monroe County to utilize a driver safety camera system, helping to ensure patient and crew safety.

Monroe Ambulance employee Karin Montesano, EMT-D, is recognized as the BLS Provider of the Year at the 2002 STEP Conference Banquet. In addition, Monroe Ambulance Adult Critical Care Transport Coordinator Bob Breese, FP-C, MICP, EMT-P is named Educator of the Year for his many achievements.

April - Timothy S. Coyle, Vice-President, receives the prestigious 2002 Committee Chair Award from the National Committee for Employer Support of the Guard and Reserve (ESGR). Awarded annually, the Committee Chair award recognizes a select group of employers who have gone above and beyond the legal requirements for granting leave for military duty. Monroe Medi-Trans, Inc. is proud of its employment policies and practices that support its employees' participation in the National Guard and Reserve. Our consistent support of our employees who serve our country demonstrates our ongoing commitment to our community and our country's national defense.

Joseph P. Meath, EMT-P was recently honored as the United New York Ambulance Network's (UNYAN) Outstanding Employee of 2002. Along with employees of each UNYAN member company, he was presented with a plaque at the 2002 EMS Lobby Day banquet in Albany, NY on Monday, April 22nd by UNYAN Chairman Walt Reisner. Meath was recognized for his professionalism and dedication to EMS as a career firefighter/paramedic; throughout his 11 years of service he has held the ranks of Assistant Operations Officer, Operations Officer, Chief Paramedic, Assistant Director of Ambulance Operations and his current position, Director of Ambulance Operations. In his spare time, Meath also is a career firefighter/paramedic with a local combination volunteer/paid Fire District. UNYAN is a statewide ambulance association established in 1998 to advance the highest standards of training and care in the ambulance transportation industry.

Monroe Ambulance employees Kip Rowell, Clint Olsen and Rebecca Snedeker are awarded Suki Rigoni Scholarships for outstanding academic achievement and congeniality in Paramedic Studies. Monroe Ambulance is recognized for its dedication to the Rochester community and is awarded the 2002 Community Award by the Jefferson Avenue Seventh-Day Adventist Church in downtown Rochester. This recognition is awarded to one agency each year by the Jefferson Avenue Seventh-Day Adventist Church to thank them for the good job they do and to recognize them for their service to the community.

Monroe Ambulance continues its 27 year long history of community involvement through support and sponsorship of numerous area organizations and events, including: 2002 Children's Miracle Network Telethon; 2002 Polar Bear Plunge at Lake Ontario; 2002 Rochester WalkAmerica for Babies; Golisano Children's Hospital RadioThon 2002; Rochester Red Wings and Raging Rhinos; Unity Health Foundation; STEP Council of the Genesee Region; St. Joseph's Villa; St. John's Home Golf Tournament; Genesee Regional Home Care's Run for Hospice 2002; Lyell Area Revitalization Committee; the Marguerite Hare Browne Scholarship Foundation's 2002 Friends of Education Awards Banquet; the 2002 Golisano Children's Hospital at Strong Auction Gala; the St. John's Home Foundation's 2002 Randy Travis Benefit Concert; the Western New York Volunteer Firemen's Association; the Greece Community Guide and the Jewish Ledger.

During the year 2002, Monroe proudly sponsors several events through providing free EMS back-up support, including: the Monroe Garden Show 2002 March 14th - 16th; Max's Mardi Gras on April 27th (annual fundraiser for a local cancer patient); the May 31st Gates' Law Enforcement Run; the Memorial and St. Patrick's Day Parades (sponsored by the City of Rochester); the National Center for Missing & Exploited Children NY Branch's "Ride for Missing Children" May 31st; the Hamlin F.D. Parade June 1st; the 2002 Miles for Meals Walk-A-Thon June 1st; the American Cancer Society's "Kids 'n Trucks" event June 15th - 16th; the 2002 LPGA Tournament June 20th - 21st; the Holley F.D. Parade June 28th; the 2002 Barnard Fire Department Carnival July 10th - 13th; the 2002 Monroe County Senior Games August 2nd - 4th; the August 7th "Togetherness in Love" event (building a playground for inner-city kids); and the August 9th Hamlin Parade. In addition to the above, Monroe Ambulance proudly sponsors the Rochester Soap Box Derby Racing Team, consisting of drivers Jason Stam (age 14) and Jessica Stam (age 11) of Greece, NY. The team (see above photos) races in Super Stock and Stock cars displaying Monroe's logo in the annual Rochester Soap Box Derby event, and will race both cars at events in the Thousand Islands region, Jamestown, Buffalo and Canada.

June 14 - Monroe Ambulance's EMT's are honored at the Flag Day "Community Pride Night" at Frontier Field by the Rochester Raging Rhinos Soccer Team. This recognition commended Monroe's ambulance personnel for their dedication and service to the community.

June 22nd & 23rd - ESL INTERNATIONAL AIR SHOW 2002. Monroe Ambulance is proud to announce its sponsorship of the ESL International Air Show 2002, held at the Greater Rochester International Airport on June 22nd and 23rd. Building on our past successes in 1998, 1999, and 2001, Monroe Ambulance again provided ALS stand-by coverage for the event. Operating out of our vehicles, on-site Emergency Health Care Facilities and Command Post, Monroe Ambulance crews provided ALS care to those in need of assistance and rapid EMS response using Monroe's First Response Vehicle and the "Medics on Bikes Team." The 2002 Airshow, themed "A Tribute to Heroes" in dedication to the heroism of our nation's veterans, active soldiers, fire, police and EMS personnel, was better than ever. Over 60 aircraft, including the USAF F-16 and the Canadian Forces CF-18 were on display and in the air. Other attractions included a Navy F/A 18 Cockpit Flying Simulator, U.S. Army HUMVEES and Rock Wall Exhibit, USAF Academy Falcon "Echo", a U.S. Marine Corps tank, and a Blue Angel F-4 Photo Cockpit. This year also included the return of the Blue Angels, the U.S. Navy's famed precision flying team. Their graceful, aerobatic flying maneuvers, including the four-plane diamond and the renowned six plane delta formation, exhibited the dynamic, choreographed refinements of Navy-trained flying skills last seen at 1999's Airshow. Monroe Ambulance is again proud to support this year's event and of its crucial role in providing EMS support.

July - Monroe Ambulance is recognized at the "Spirit of America" Independence Day Celebration in Greece. This event, sponsored by Doan Dealerships, Grace & Truth Sports Park and other local sponsors, expresses appreciation to Monroe's Greece EMT's (along with the Greece Police, Special Police and firefighters) for the service which they perform so well for the community.

September - Monroe Ambulance is proud to announce its recognition in September 2002 by the Greater Rochester Metro Chamber of Commerce as one of Rochester's Top 100 Businesses. This year's nomination marks the fourth time in ten years (most recently in 1992, 1993 and 1994) that Monroe Ambulance has received this prestigious award. The Rochester Top 100 program, sponsored by KPMG LLP and the Greater Rochester Metro Chamber of Commerce, recognizes both large and small privately-owned companies which have made significant contributions to the strength and growth of our local economy, exerting a positive influence on Rochester's future. As a finalist, Monroe Ambulance is among a select group of the area's most dynamic privately-owned businesses. The award will be presented to Eileen Coyle, Monroe Ambulance's Founder, President and C.E.O., at the 16th Annual Rochester Top 100 Celebration Luncheon on November 6th at the Rochester Riverside Convention Center. A video montage tribute by WOKR TV-13 of all Top 100 companies, including Monroe Ambulance, will be featured during the event.

November - Monroe Ambulance is invited to, and participates in, the dedication ceremony and unveiling tribute of the "America: Standing Guard Memorial" in Rochester's White Haven Memorial Park. In addition to local law enforcement, fire, rescue and military organizations recognized during the dedication ceremony, Monroe Ambulance is commended for its local commitment to homeland security. Our crew and ambulance also participated in a short parade of mounted police, fire trucks and ambulances leading to the monument site for the unveiling. The monument pays tribute to all who risk their lives to keep America safe and free.

Monroe Ambulance is recognized with a plaque and pictures autographed by LPGA tournament golfers for its support of the 2002 Wegmans Rochester LPGA Golf Tournament. Presented by George Schwallie, EMT, this recognition acknowledged Monroe Ambulance's EMS ALS stand-by support. Given the large attendance at this year's event, we stood at the ready each and every day to provide our high-quality ALS and BLS service to all attendees, volunteers and tournament participants whenever needed. We were proud to offer our high-quality stand-by service during the event and are honored by the LPGA's recognition of our efforts.

December - Monroe Ambulance is proud to announce its recognition in December 2002 by the Greece Chamber of Commerce as the Greece December 2002 Business-Of-The-Month. The Greece Chamber Business-of-the-Month Award program recognizes local businesses, thanking them for being a great part of the Greece community. Monroe Ambulance was founded in 1975 by Greece resident and former Greece Chamber of Commerce Board member Eileen Coyle. Under Eileen's leadership, Monroe Ambulance has enjoyed a rich 28-year history of serving the Greece community among many others - including Barnard Fire Department Ambulance since 1992 and back-up for Greece Volunteer Ambulance for our first 20 years. We are delighted to have been selected as this month's recipient.

2003

Monroe Ambulance continues its 28 year long history of community involvement through support and sponsorship of numerous area organizations and events, including: the 2003 Greece Rotary Club's 26th Italian Festa Ziti Dinner, the Susan B. Anthony House 2003 Birthday Luncheon, STEP Council of the Genesee Region, Inc. (Web Page Sponsor), 2003 St. Joseph’s Villa’s Ugly Tie Lunch, the 25th Annual WHAM Sportswomen of the Year Awards Luncheon, the 2003 Wegmans Rochester LPGA, the April 2003 Unity Health Foundation's Third Annual Spring Gala, the Geneseo Rotary Club’s 2003 Summer Festival, the 2003 Susan B. Anthony House 6th Annual Golf Scramble, the 2003 Monroe Community Hospital Independence Cup, the 2003 United Way/Women United Class Action Team Susan Bee, the 2003 Women’s Foundation 6th Annual Golf Tournament, the 2003 Run for Hospice, the 24th Annual Unity Health Foundation Ralph P. DeStephano, Sr. Golf Classic, the 2003 G.R.A.P.E. Annual Dinner, the Rochester General Hospital Foundation’s 2003 Annual Founders Society Gala, the 2003 Strong Memorial Hospital Kids Miracle Telethon (Children’s Miracle Celebration), the 2003 Golisano Children’s Hospital Golf Classic, the 2003 14th Annual St. John’s Home Golf Tournament, the 2003 Greece Chamber of Commerce Picnic, the 2003 Stroll for Strong Kids, the 2003 16th Annual Golisano Children’s Hospital Gala, the 2003 46th Running of the Greater Rochester Soapbox Derby, the Highland Center for Women’s 10th Annual Breast Cancer Education Luncheon, the 2003 Independent Living for Seniors, Inc.'s Dinner & Silent/Live Auction, the 2003 Sojourner House Celebrate Sojourner Gala, the Lyell Avenue Revitalization Committee’s 2003 Hall of Fame Tribute Dinner, the 2003 Marguerite Hare Browne Professional Education Awards Banquet, the 2003 March of Dimes Mothers of the Year Awards Luncheon, the Irondequoit Rotary’s 19th Annual Pasta Dinner, the Twigs of Rochester General Hospital Association, the Monroe Community College’s Paramedic Class of 2003, the Greece Chamber of Commerce, the Monroe County Volunteer Firemen ’s Association, the Monroe County Sheriff’s Foundation, the Greece Community Guide, the Greece Little League, the STEP Council of the Genesee Region, St. Joseph’s Villa, Lifespan of Greater Rochester, the New York State Volunteer Ambulance & Rescue Association (District 16), Operation Lookout, the Center for Youth, and the Rochester Red Wings & Raging Rhinos.

January - Monroe Ambulance is proud to announce its recognition in January 2003 by the Rochester Business Journal as one of Rochester's Top 25 Woman-Owned Businesses. This prestigious recognition is given annually to an elite group of 25 woman-owned companies in the Rochester metropolitan area. The list of finalists is published in The Lists, the Rochester Business Journal's annual reference guide to Rochester's top companies, organizations and leaders. Monroe is honored by this recognition and is proud to serve our community as one of Rochester's most dynamic woman-owned businesses.

Monroe Ambulance opened its American Heart Association Certified Training Center. We offer ACLS, BTLS, PEPP, PALS, CPR, AED, EVOC, GEMS, First Aid, Blood-borne Pathogens and Haz-Mat training to our staff, other EMS agencies and the public.

Our new Dispatch Center also began operation in early 2003 and is the command center for Monroe’s emergency and non-emergency dispatch operations.

April - Monroe Ambulance EMT's Shannon Holley and Ken Stavalone go above and beyond the call of duty. On April 29th, 2003 a gas tanker truck overturned and exploded into flames near the corner of West Ridge Road and Lake Avenue, igniting area homes and spraying gasoline into the air. Holley and Stavalone heard the explosion and responded to the scene, blocking Rt. 104 with their rig to prevent oncoming vehicles from entering the area and knocking on doors to alert residents. At one of the homes, Stavalone told a family to leave their home, which had caught fire, and then rescued their child from a second floor bedroom. By the time the fire was brought under control, Stavalone and Holley transported approximately 12 people to safety. Both were awarded the County Legislature's Proclamation of Recognition for their courage and bravery. Great job, gentlemen - you both deserve special recognition! Pictured from left to right are: Mindi Meath, Director of Education/Training; Ken Stavalone; Dan Nowak of the Rochester P.D.; Bill Reeves, Director of Public Relations/Marketing; and Shannon Holley

2004

April 2004: Monroe's Emergency Medical Director Dr. Rollin J. "Terry" Fairbanks, MD, MS, NREMT-P, was recognized with the prestigious Monroe-Livingston Regional EMS Council's 2004 EMS Physician of Excellence Award at the 2004 STEP Conference for his many contributions to EMS over 19 impressive years of patient care, education, mentorship and research. Dr. Fairbanks is also Senior Instructor of Emergency Medicine at URMC and Attending Physician at Strong Hospital's E.D., Regional Trauma Center, Pediatric E.D. at Golisano Children's Hospital and at Highland Hospital. In addition, two other employees received awards from the MLREMS Council at the 2004 STEP Conference:

Congratulations, Terry, Mindi and Matt for an outstanding job well done! Our additional congratulations to Jonathan Clark, Gretchen Schmieder, Terri Scharet and Rachel White on being awarded 2004 Suki Regoni Paramedic Scholarships!

May
Melinda "Mindi" Meath, EMT-CC, was recently honored as the United New York Ambulance Network's (UNYAN) Outstanding Employee of 2004. Mindi was presented with a plaque at May 3rd's Lobby Day Banquet in Albany, NY by Senator Joe Robach. Whether instructing Monroe's ACLS, BTLS, PEPP, EVOC, Haz-Mat, OSHA, HIPAA or GEMS courses, arranging lectures/programs given by the region's foremost emergency medicine specialists or providing patient care, Mindi continues to impact regional EMS as an insightful, multi-talented EMS educator and valued employee. She is well known for her enthusiastic encouragement of staff about training opportunities, her technical knowledge and her natural teaching abilities. Congratulations, Mindi!

2004

Monroe Ambulance continues its 29 year long history of community involvement through support and sponsorship of numerous area organizations and events, including: